Accessibility & Compliance Policy

Providing goods, services, or facilities to people with disabilities
READY SET EXEC is committed to meeting its current and ongoing obligations with regards to non-discrimination under both The Americans with Disabilities Act (ADA) and the Canadian Human Rights Code and AODA. READY SET EXEC is committed to complying with each Code’s standards. Our accessible customer service policies are consistent with the principles of independence, dignity, integration, and equality of opportunity for people with disabilities.

READY SET EXEC is committed to excellence in serving all customers, including people with disabilities. We are prepared to offer our services via several means including, but not limited to, remote video call, phone call or text messaging. Should you require alternate communication methods, READY SET EXEC is committed to working with each client on an individual basis to meet their needs. For employment candidates that require accommodations, READY SET EXEC with work in tandem with the client, employers and job coaches to meet accommodation requirements.

Assistive devices
People with disabilities may use their personal assistive devices when accessing our goods, services, or facilities.

In cases where the assistive device presents a significant and unavoidable health or safety concern or may not be permitted for other reasons, other measures will be used to ensure the person with a disability can access our goods, services, or facilities.

We will ensure that our staff are trained and familiar with various assistive devices we have on-site or that we provide that may be used by customers with disabilities while accessing our goods, services, or facilities.

We will communicate with people with disabilities in ways that consider their disability.

We will work with the person with a disability to determine what method of communication works for them.

Service animals
We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public.

When we cannot easily identify that an animal is a service animal, our staff may ask a person to provide documentation (template, letter, or form) from a regulated health professional that confirms the person needs the service animal for reasons relating to their disability.

A service animal can be easily identified through visual indicators, such as when it wears a harness or a vest, or when it helps the person perform certain tasks.

If service animals are prohibited by another law, we will do the following to ensure people with disabilities can access our goods, services, or facilities:

  • Explain why the animal is excluded.
  • Discuss with the customer another way of providing goods, services, or facilities.

Support persons
A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises.

In certain cases, READY SET EXEC might require a person with a disability to be accompanied by a support person for the health or safety reasons of:

  • the person with a disability
  • others on the premises

Before making a decision, READY SET EXEC will:

  • consult with the person with a disability to understand their needs.
  • consider health or safety reasons based on available evidence.
  • determine if there is no other reasonable way to protect the health or safety of the person or others on the premises.

Notice of temporary disruption
In the event of a planned or unexpected disruption to services or facilities for customers with disabilities, READY SET EXEC will notify customers promptly. This clearly posted notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available.

READY SET EXEC is up-to-date on all necessary accessibility training and will continue to provide accessible customer service training to our employees.

Training will include:

  • purpose of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the customer service standard.
  • READY SET EXEC’s policies related to the customer service standard.
  • how to interact and communicate with people with various types of disabilities.
  • how to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person.
  • how to use the equipment or devices available on-site or otherwise that may help with providing goods, services or facilities to people with disabilities.
  • what to do if a person with a disability is having difficulty in accessing READY SET EXEC’s goods, services or facilities.

Staff will also be trained when changes are made to our accessible customer service policies.

Feedback process
READY SET EXEC welcomes feedback on how we provide accessible customer service. Customer feedback will help us identify barriers and respond to concerns.

Customers who wish to provide feedback on the way READY SET EXEC provides goods, services or facilities to people with disabilities can provide feedback by contacting us.

READY SET EXEC will make sure our feedback process is accessible to people with disabilities by providing or arranging for accessible formats and communication supports on request.

Modifications to this or other policies
Any policies of READY SET EXEC that do not respect and promote the principles of dignity, independence, integration, and equal opportunity for people with disabilities will be modified or removed.