READY SET EXEC is offering a service and as such, time, energy and resources are spent in the search process. Communicating problems early allow us to mitigate them and adjust our service as needed. There is no mechanism in our contracts for refunds, in many cases our customers are not even invoiced until the work is completed and a hire is made. We have several things we can do to ensure your satisfaction, by offering a replacement under our guarantee or a discount of future searches.